Privacy Policy

Hlori Creations respects the privacy of our visitors and customers. Your privacy and online safety are important to us. This policy explains what information we collect, how we use it, and how we protect it when you use our website or place an order.

The Information We Collect

When you browse our website, make an enquiry, create an account, or place an order, we may collect information such as your name, email address, telephone number, billing address, shipping address, street address, city, province, postal code, country, business name where applicable, order details, and communication preferences.

We may also collect technical information such as your IP address, browser type, device information, pages visited, referral source, and cookie data. This helps us understand how visitors use the site and improve the shopping experience.

Payment information is processed by our payment providers. Hlori Creations does not intentionally store full card numbers, banking passwords, or complete bank account details on our website. Payment providers may process the information required to complete secure transactions.

How We Use Your Information

We use your information to process and fulfil orders, arrange delivery, communicate with you about your order, respond to enquiries, manage returns or refund requests, improve our website, prevent fraud, and comply with applicable legal and tax obligations.

We may also use your information to help you avoid entering the same details repeatedly, help you quickly find products and services, improve the content and product information on our site, and notify you about new products, services, promotions, or important store updates where permitted by law.

Ordering

When you place an order, you may be asked to provide your name, billing address, shipping address, phone number, email address, and payment-related information. We use this information for billing, order fulfilment, delivery, customer support, fraud prevention, and communication about your order.

If there is a problem processing your order, verifying details, confirming availability, arranging delivery, or handling a return, we may use the contact information you provided to reach you.

Email Addresses And Marketing

You may provide your email address when placing an order, creating an account, submitting an enquiry, entering a promotion, or signing up for updates. We may use your email address to send order updates, customer care messages, and promotional notices where you have opted in or where the law allows us to contact you.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us directly. Transactional emails relating to orders, payments, delivery, or account security may still be sent where necessary.

Cookies

Our website may use cookies and similar technologies to keep the site working properly, remember cart contents, support checkout, understand site traffic, and improve the customer experience. Some cookies are essential for ecommerce features such as cart and checkout functionality.

You can adjust cookie settings in your browser. If you disable certain cookies, parts of the website or checkout may not work as expected.

Payment Providers

Payments may be processed through third-party payment providers such as Ozow, Payflex, or other payment gateways enabled on our store. These providers process payment data according to their own terms and privacy policies. We recommend reviewing the privacy policies of any payment provider you choose at checkout.

Sharing Of Information

We do not sell your personal information. We may share necessary information with service providers who help us operate the store, including payment processors, delivery partners, hosting providers, email systems, analytics tools, fraud-prevention providers, and professional advisers where required.

We may also disclose information if required by law, regulation, court order, tax obligation, or lawful request from an appropriate authority.

Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No online system can be guaranteed completely secure, but we work to keep our website and customer data protected.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal, tax, fraud-prevention, and order-record obligations. You may also object to direct marketing or ask us to stop sending promotional messages.

Retention Of Information

We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer care, legal compliance, accounting, fraud prevention, and business record keeping.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact Hlori Creations through the contact details provided on our website.